Meet and Greet

They're met at one particular spot in their terminal's arrivals hall. We put that in writing before they take off, so no one has to explain it by phone on the day. Your chauffeur waits right there holding the name board, and doesn't wander, because in a crowded hall a moving figure is tough to pick out. We also settle a second spot in case the main doors get especially busy.

Anything your guest will know at a glance. A surname is most common. Businesses tend to put the company's name up, while guests who'd prefer not to be identifiable in public can have initials, a first name or a word you've agreed on. Give us the precise spelling in your enquiry. And if having any board would be unwelcome, we can arrange a low-key meeting at a named spot.

That exact situation is one of the strongest arguments for booking a meet and greet. The board and the meeting point are fixed before your guest leaves, so nothing needs sorting out as they walk into arrivals. It doesn't matter to the plan if their battery has died or roaming refuses to work. We do exchange numbers as a fallback. Still, the whole thing runs without anyone needing to pick up a call.

We can't. Immigration, baggage reclaim and customs are handled by the airport and the Border Force alone. You won't hear us claim a fast-track route, priority lane or any airport-side privilege. Where meet and greet makes a difference is once your guest comes through those doors, because a person is already there, the bags get taken, and someone leads the way to the car instead of your guest hunting for it.

With an ordinary pick-up, the car waits at the kerb or in a short-stay bay, and your guest heads outside to locate it. Booking meet and greet means the chauffeur is already inside the terminal, board in hand, before the plane touches down. You pay more for it, since it's longer work and there's parking to cover. It's ideal for first-time visitors, older relatives and families, or for anyone worn down by a long flight.